Privacy Policy
Last Updated: February 2026
Effective Date: February 2026
Tigers Worldwide Logistics Pvt Ltd (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit our website, submit inquiries, request quotes, use our contact forms, or engage with our freight forwarding, logistics, customs clearance, or related services.
This Policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. By accessing our website or providing us with your personal data, you consent to the practices described here. If you do not agree, please do not provide your personal data or use our website/services.
1. Data Controller Tigers Worldwide Logistics Pvt Ltd Registered Address: [301, Sangeet Plaza, Marol, Andheri East, Mumbai 400059, India]. Contact for Privacy Queries: admin@tigersworldwide.com
2. Personal Data We Collect We collect only the personal data necessary for providing our services and operating the website. Categories include:
- Contact and Identification Data: Name, email address, phone number, company name, designation (e.g., from quote requests, contact forms, or inquiries).
- Business/Transaction Data: Shipment details, origin/destination, cargo description, weight, Incoterms, customs-related info (when provided for quotes or services).
- Technical/Usage Data: IP address, browser type, device information, pages visited, time/date of access, cookies (for analytics and functionality).
- Communication Data: Messages, attachments, or details shared via email, forms, or WhatsApp inquiries.
We do not collect sensitive personal data (e.g., financial details, health info) unless strictly required and with explicit consent for specific services.
3. How We Collect Personal Data
- Directly from you (e.g., via contact/quote forms, emails, phone/WhatsApp).
- Automatically through website use (cookies, server logs).
- From third parties (e.g., carriers or partners, only as necessary for shipment handling and with lawful basis).
4. Purpose of Processing We process personal data for legitimate purposes, including:
- Responding to inquiries, providing freight quotes, and facilitating shipments/logistics services.
- Communicating with you (e.g., updates on transit, documentation, customs clearance).
- Improving website functionality, analytics, and user experience.
- Complying with legal obligations (e.g., customs regulations, tax laws).
- Preventing fraud or ensuring security.
Processing is based on your consent, contractual necessity, or legitimate interests under the DPDP Act.
5. Sharing and Disclosure of Personal Data We may share personal data with:
- Service providers (e.g., carriers, airlines, shipping lines, customs brokers, IT vendors) strictly for performing services.
- Government authorities (e.g., customs, as required by law).
- Affiliates or partners (only for joint services and with safeguards).
We do not sell personal data.
6. International Data Transfers As a global freight forwarding company, we may transfer personal data outside India (e.g., to international carriers, partners, or service providers for shipment coordination, customs clearance, or operational support).
Under the DPDP Act, personal data may be transferred to any country or territory outside India by default, unless the Central Government notifies restrictions on specific countries (via a “negative list” or blacklist approach). As of the last update, no broad restrictions apply to standard business transfers, but we monitor government notifications closely.
We ensure transfers comply with DPDP Act requirements, including any future conditions or safeguards imposed by law. For Significant Data Fiduciaries (if applicable), additional localization or authorization rules may apply—we will adhere accordingly. Clients are advised that international transfers involve third-party providers subject to their local laws, but we take reasonable steps to protect data integrity.
7. Data Security We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect personal data from unauthorized access, loss, or misuse. However, no system is 100% secure—absolute security cannot be guaranteed.
8. Data Retention We retain personal data only as long as necessary for the purposes above or as required by law (e.g., customs/shipping records for statutory periods). After that, data is deleted or anonymized.
9. Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance functionality, analyze usage, and improve your experience.
- Essential Cookies: Strictly necessary for site operation (e.g., session management, security, basic navigation). These do not require consent under DPDP principles but are disclosed for transparency.
- Analytics/Performance Cookies: Help us understand site usage (e.g., pages visited, traffic sources) to optimize content and performance (e.g., via tools like Google Analytics).
- Functional/Preference Cookies: Remember your preferences (e.g., language, form inputs) for a better experience.
We obtain your explicit, informed, and granular consent for non-essential cookies before placement. You will see a cookie banner on first visit, allowing you to:
- Accept all cookies.
- Reject non-essential cookies.
- Customize preferences (e.g., accept analytics but reject others).
Consent is freely given, specific, and unambiguous (no pre-ticked boxes). You can withdraw or change consent anytime via browser settings, our cookie management tool (if implemented), or by contacting us. Disabling cookies may limit site features.
For details on third-party cookies (e.g., analytics providers), refer to their policies. We do not use cookies for targeted advertising unless separately disclosed and consented to.
10. Your Rights as Data Principal (under DPDP Act) You have the right to:
- Access your personal data.
- Correct inaccuracies.
- Erase data (subject to legal retention obligations).
- Nominate a nominee for data in case of death/incapacity.
- Withdraw consent (where consent is the basis; this may limit service provision).
- Grievance redressal.
To exercise rights, email admin@tigersworldwide.com. We respond promptly (within timelines prescribed under DPDP Act/rules). For unresolved issues, contact the Data Protection Board of India.
11. Children’s Privacy Our website/services are not directed at children under 18. We do not knowingly collect data from minors.
12. Changes to This Policy We may update this Policy. Changes will be posted here with the updated date. Continued use constitutes acceptance.
13. Governing Law This Policy is governed by Indian laws, including the DPDP Act, 2023. Disputes fall under Mumbai courts’ jurisdiction.
14. Contact Us For questions, concerns, or rights requests: Email: admin@tigersworldwide.com We are committed to transparent and fair handling of your data.
